sonja z Hna

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Verified Reviewer
| map-marker Johannesburg, Gauteng

YOU HAVE THE MOST COMPLICATED SYSTEM FOR RETURNING ITEMS. PUT ON HOLD WHEN CALLING CUSTOMER SERVICE. CANNOT GET MY EMAIL VERIFIED. THIS I NONSENSE PLEASE CAN SOMEONE CALL ME ON 084708****

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I DO NOT HAVE ANY TIME TO EXPLAIN. SOMEONE MUST CALL ME ON 084708**** ZERO NONSENSE NONSENSE NONSENSE WHAT ARE YPOU ASKING FOR??>???
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ThawengHarris M

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Verified Buyer
|

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Verified Reviewer
| map-marker Roodepoort, Gauteng

Undeliverd order

Leroy Merlin South Africa - Undeliverd order
Leroy Merlin South Africa - Undeliverd order - Image 2

Good afternoon Sir/Madam

I have an order last week on the 27th of February 2024. I have checked out my item and paid what the system said was due.

The item was priced R0.00. I have been receiving emails to say order was received and the patrner coiurier company collected the order but to my surprise I later got an email to say my order got cancelled and I will be refunded saying there was a price error. I have placed the order at the same time with my wife and she got hers but I am given run arounds. Kindly help me resolve the matter so I can get my item please.

Is it possible that the price error only applies to my purchase whereas other people are getting their orders for the same price error.

I have replied to their email and no response and they have been calling me with cellphones and now they are no longer taking my calls nor replying to my emails.

I want update regarding the progress of my order.

I am hoping for a positive response. THank you in advance.

Kind Regards

TH Maepa

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Preferred solution: Deliver product or service ordered

Andy S Wjp

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Verified Reviewer

Lack of delivery

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Leroy Merlin South Africa very annoyed and highly frustrated with the shocking lack of service and communication. Ordered online and delivery date was 15/3/2024.

Checked up through the week and on Friday apparently stated goods ready to be collected by courier partner for delivery 15/3/2024. Arrangements were made for installation of products purchased for today the 16/3/2024. By 5:30pm no delivery phoned call centre and agent said all ready to be collected and delivered and would call me back. By 6pm not a word and call centre line closed.

I have mailed with only a generic response and then by 12pm had to call through again. This is completely unacceptable, we purchased buildings materials for home improvement and arrangements have to be made in order to have goods installed.

You would think that the customer service would include contacting clients regarding delivery issues. And sadly I see I'm not the only unsatisfied customer and yet nothing is don't to improve the very evident issue on your side.

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alison j Eyc

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Verified Reviewer
| map-marker Roodepoort, Gauteng

Have I been scammed?

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Updated by user Mar 15, 2024

This is a continuation of my previous review. After avoiding me for 2 weeks, LM blamed the supplier for not answering their phone.

They then said their courier could only collect from the store at 17:30, and they close at 17:00.

Now they're unable to deliver because LM didn't give the courier my address. It's difficult to imagine the level of ineptitude that this global business has been reduced to.

Original review Mar 13, 2024
I placed an order with LM, have had zero communication from them. I have reached out on every platform they have available with zero success. Have I been scammed? I mean it's the only possible explanation for the fact that they have my money and I don't have my items.
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Loss:
$1400
Cons:
  • Zero communication

Preferred solution: Full refund

User's recommendation: Stay away

Resolved
Izzy J Jza

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Verified Reviewer

Resolved: Awaiting refund for almost 14days

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Updated by user Feb 07, 2024

Company fixed the issue and I have been provided with apology. I kept emailing them even when they didn't respond and eventually they paid my money back

Original review Jan 23, 2024
I placed an online order for goods and it showed that there's 11 in stock by the branch. After I received NO correspondence,I emailed and was informed that the branch suddenly has no stock. I requested a refund and was told to forward my banking info. After no response again,i send emails daily with NO response from your sharconia repose. Please advise as I'm not very impressed with the service I received.
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Preferred solution: Full refund

User's recommendation: Avoid Leroy Merlin

claudio m Yrl

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Verified Reviewer
| map-marker Johannesburg, Gauteng

Price issue

I like the store and have had many good experiences. Recently, I was very disappointed in the fact that I could not get hold of anyone at head office.

I wish to lay the following complaint, I was looking for the wagon wheel rubber gasket that fits into the control body of the swimming pool selector valve.

I saw it in your pool section being the correct place to find it, and you had it from the 2 following suppliers, B52 at R230 and Sun at R209. This seemed very high, so I phoned my pool shop only to be told that it was R55 I thought this might be a mistake by them so I proceeded to a different pool store, and again they had it at R55. So how is this possible, do you need to rip off the public so badly, or is your supplier ripping you off, or maybe your buyer is completely useless?

This will now make me look at other options before buying at your store, you can be well assured that other people will be thinking like me.

I want to be fair to you and give you till next Monday to rectify this problem.

Feel free to contact me via email or cell 083455****.

I would suggest that you create a policeman in your organization who continuously looks into this type of thing. The public thinks that by shopping at the larger store we get the benefit of your buying power and hopefully these prices come down to us the purchaser.

As I said I wish to allow you to rectify this, if not I will feel the need to spread this information on whatever platforms are available.

I like your stores, and I'm somewhat disappointed.

Last but not least how many other items in your store are inflated this way?

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User's recommendation: Not currently,awaiting action on this issue

Anonymous
map-marker Germiston, Gauteng

I have not recieved my order place on 15 November

Leroy Merlin South Africa - I have not recieved my order place on 15 November
Leroy Merlin South Africa - I have not recieved my order place on 15 November - Image 2
I have placed an order on 15 November with Leroy Merlin online. I have not recieved my order to date. According to their website it was delivered. E-mail communication with them is only empty promises. Very bad service.
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User's recommendation: Please avoid them. They are as good as the common street criminal.

Suki A Tva

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Verified Reviewer

Terrible from beginning to end.

I make no exaggeration when I say my experience with LM, from the product quality to the capability of the courier who collected, was nothing but badly executed pantomime. I will stay far away from using LM again and will ensure the same from anyone I know, who contemplates using their services
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Preferred solution: Closure. I don’t want anything I just want others to be warned.

User's recommendation: Stay away.

Anonymous
map-marker Johannesburg, Gauteng

Customer service

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Nokuthula miya excellent customer service and patience will definitely come and shop there very friendly and understand what customer need
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Tonia H Xwd

Terrible return policy

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I recently placed an order for 2 profiles. Firstly, upon receiving my initial order, I discovered that one of the profiles was defective.

I promptly contacted the customer service team and was informed that to receive a replacement, I would need to send back the defective item. While I understand the standard procedure, I am concerned about the environmental impact of returning a defective product. Shipping it back not only adds to carbon emissions but also contributes to unnecessary waste. In addition to that, waiting for a collection from the courier and the delivery without knowing the exact arrival time can be frustrating.

For this reason I decided to just order a new profile, which also arrived defective, rendering them unusable for my intended purpose. This is especially frustrating as it is the second order with problems, and it further adds to my dissatisfaction as a customer.

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Preferred solution: Full refund

User's recommendation: Do not insist for the return of defective items

Laura E Lmt

Shocking service poor quality

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If I could give minus stars, I would. Made a purchase END OCT 2023. Arrived with wrong colour & unfinished workmanship. I contacted initially to change to correct colour but nothing happened. After a couple of weeks, leg of chair broke. Still silence when wanting to return. I then cancelled entire order and asked to return & refund. I called, emailed enough times to drive me insane. Someone cancelled my return mid Dec without me knowing (probably tired of me). There is no one who knows anything. Worst service & quality of goods I have ordered. Dont be tempted by price.
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Loss:
$5000
Cons:
  • Dreadful service

Preferred solution: Full refund

User's recommendation: Do not be enticed by pice

Anonymous
map-marker Tarlton, Gauteng

Customer service

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Nokuthula Miya was very helpful excellent customer service and was able to assist me with x panda gate and she is approachable
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User's recommendation: Best customer service

Patricia F Jrh

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Verified Reviewer
| map-marker Boksburg, Gauteng

Typical South African lack of service

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This is the 2nd bad experience in 2 months and I've now gladly returned tot ANY other store that can sell the same stuff to me. There was only 1 "assistant " in the lighting department who was not interested to help me as she was bust with another customer picking out their entire house's light bulbs.

I was told to just WAIT. I then tried to find a manager who was on the phone and couldn't care to help either but pretended to look for someone. When I told her it's OK I'll go to Builders - I didn't even get any response. So I spent my R2000 at Builders instead.

Your supposed good service when you opened eas just for show. You suck.

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Pros:
  • Location

Preferred solution: Apology

User's recommendation: Avoid. Spend your money elsewhere

Anonymous
map-marker Johannesburg, Gauteng

I never received something in the polisher that I purchased

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They escalated it to the store when I asked to escalate it to CEO and the store vanished from the earth...I am using the polisher as I cannot wait for them to decide one day that they will want to sort it out
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Izak K

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Verified Reviewer
| map-marker Boksburg, Gauteng

Bad bad service

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You sell me stock on your website. I get message on website, ready for collection by delivery partner and then after waiting until 15:36 today 15 December I get a mail that the cornices is also not in stock u should seriously consider stop selling to the public on your website. When you take my money and confirm stock as awaiting delivery partner u should consider delivering. This is just really but really bad service. U should bow your heads in shame. if U had a complaints line I would have used it. needless to say I will not use your website or store anymore,. Regards, Sakkie Kruger
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Pros:
  • First 2 orders awesome
Cons:
  • 3 order stinks out of 3 item no stock at last minute

Preferred solution: Full refund

Anonymous
map-marker Johannesburg, Gauteng

Customer experience

Thanks to the lady by thulie miya who help me wen ibwas looking for different product the service is amazing and the store is so big and she has a friendly approach and good listener she deserve a 1000 stars
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